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Cox: Services Restored to More Than Half of GNO Customers

NEW ORLEANS –  From Cox Communications:

“We would like to thank Entergy for the considerable progress they have made in repairing the nearly 30,000 utility poles damaged across their Louisiana footprint,”  said Anthony Pope, senior vice president and region manager of the Cox Southeast Region. “Our accelerated pace of restoring services to 60% of Cox customers is due to the steady restoration of power coupled with the hundreds of personnel we have deployed on the ground to restore services to our customers as quickly as possible.”

Cox crews will continue to work throughout the weekend to ensure that the vast majority of customers in the Greater New Orleans service area are connected to their services. Areas in Greater New Orleans that sustained significant pole and/or fiber damage may take longer to restore. Jean Lafitte in Jefferson Parish and Destrehan and Luling in St. Charles Parish are a few of the harder-hit areas identified during the assessment process.

While we are making progress restoring our neighborhood equipment hubs and repairing an estimated 85 miles of network damage, our repairs will continue to follow the power company’s work. Since vital components of the Cox network are attached to utility poles, Cox services cannot be restored to some streets and neighborhoods until the power crews have completed their work. (Cox does not own the utility poles, although our equipment is attached to them.)

We are pleased to announce our Elysian Fields Solution Store is open today. Our retail locations at Veterans Blvd. and Lapalco Blvd. remain closed.

A few reminders.

  • Cox is in your community with boots on the ground. We have deployed more than 500 personnel to support our restoration efforts –  the vast majority in our New Orleans service area.  You may not always see the Cox logo because we have personnel and contractors from eight states assisting our efforts.
  • As power comes back online, customers may need to unplug their Cox equipment for 10 seconds then plug it back in to establish a connection.
  • Although you or your neighbors may have never lost power to your home, the equipment hub (power source) that provides Cox services to your neighborhood may have been damaged and/or lost power. Power or the cable lines could also be out between the equipment hub and your home. Our technicians are diligently checking line by line to ensure all of our services are restored properly.

As restoration work continues in the community, there may be intermittent power outages and power surges. Customers should also:

  • Keep away from loose, dangling or down lines.  Treat every line as if it is an active power line.
  • Avoid placing storm debris near Cox pedestals in your yard to prevent damage.

Additionally, crews will continue to practice social distancing, and Cox asks that customers do the same. For the safety of our crews and all those involved, please stay away from work zones.

Residents can get more information about frequently asked questions and receive updates at Cox.com.

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