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City of New Orleans Launches Online Portal for Towing Reimbursements

NEW ORLEANS — The City of New Orleans today announced the launch of an online portal for individuals to submit claims for towing reimbursement. If you paid out-of-pocket fees to recover your stolen vehicle from a tow company in Orleans Parish since August 1, 2017, you may be eligible for reimbursement from the City of New Orleans.

The portal will collect information about the vehicle and applicant, along with proof of payment and proof of identification. Individuals can submit a recovered vehicle reimbursement claim by visiting

As reimbursement requests are submitted, they will be verified against the New Orleans Police Department (NOPD) records to ensure that the vehicle in question was involved in a police incident and was subsequently towed. Once this verification is complete, payment will be processed for the reimbursement and mailed via check. Applicants should allow up to 90 days for their reimbursement application to be verified and paid.

If you have any questions, contact


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