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Cantrell Administration Addresses Stabilization of Metro Trash Collections

NEW ORLEANS — The City of New Orleans Department of Sanitation today updated Metro Service Group, Inc. of the City’s expectations regarding weekly solid waste collection services and once weekly recycling collection services in Service Area 2, pursuant to the contract between the City of New Orleans and Metro Service Group, Inc.

“The City applauds the steps that Metro has taken to stabilize collections, hiring seven new drivers since the July 8 Council Meeting and solidifying partnerships with solid waste providers to provide additional crews and equipment,” said Matt Torri, Director of the Department of Sanitation.

“Unfortunately, as of August 3, 2021, Metro reported that collections in Service Area 2 remain a half-day behind. Metro has communicated that it expects to be completely caught up by August 10, 2021, and we fully anticipate that Metro will realize this goal by the target date.”

“The City fully supports Metro’s plans, and as a byproduct of the stabilized collections, the City looks forward to Metro returning the proper focus to their fleet maintenance and timely service request fulfillment via its 311 queue.”

“While the City is optimistic that Metro will be able to maintain their stabilized collections, failure to consistently deliver these contracted services for the duration of the contract may result in the City assessing damages, as nothing contained herein shall be deemed to waive or limit any rights or remedies that may be available to the City under the contract or at law or in equity.”

[READ: Dept. of Sanitation Director Matt Torri’s letter to Metro Service Group, Inc.]